At Credentials Integrated, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns

• You may return a product within 7 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
• Certain items are non-returnable unless defective or damaged.

2. Return Process

1. Initiate a Return: Contact us at support@credentialsintegrated.com or call +91-7387700940  with your order details and reason for return.
2. Return Approval: Once approved, we will provide return instructions and a shipping address.
3. Shipping: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
4. Inspection & Approval: Once we receive your return, we will inspect the item and notify you of the status of your refund or exchange.

3. Refund Policy

• If your return is approved, a refund will be processed within [number] business days to your original payment method.
• Shipping fees and handling charges are non-refundable unless the return is due to our error.
• If a product was purchased as part of a bundle or promotional offer, partial refunds may not be applicable.

4. Exchanges

• If you received a damaged or defective item, we will replace it at no additional cost.
• To request an exchange, please contact our support team within 7 days of receiving your order.

5. Late or Missing Refunds

• If you haven’t received a refund within the specified time, first check your bank account.
• Contact your credit card company or bank, as processing times may vary.
• If you still have not received your refund, please contact us at support@credentialsintegrated.com.

6. Contact Us

For any questions regarding returns or refunds, reach out to us:
📧 Email: support@credentialsintegrated.com
📞 Phone: +91-7387700940